VP, Pharmacy Operations & Services

Kaiser Permanente
Pleasanton, California
Full Time

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Provides executive leadership, direction and decision-making for all Pharmacy Operations and Services in the Northern California region, in alignment with organizational, regional, and national pharmacy strategy.

Responsible for ensuring consistently high levels of performance and pharmaceutical care delivery across all pharmacy service lines, including Outpatient, Inpatient, Ambulatory Care, Home Infusion, Central Refill, Call Center(s), Continuum, Drug Use Management, Specialty Pharmacy, and Administration.

This position is expected to build strong collaborative relationships with other key leaders at the Senior Leadership level in the region (KFH/HP and Medical Group), ensuring that Pharmacy Operations is positioned to optimize performance in terms of quality, service, affordability and technology.

Collaborates with National Pharmacy Chief Operating Officer, Regional and Service Area Leadership to allocate operating budgets across Northern California Service Areas to assure appropriate resource utilization and consistent operations, quality and scope of service. Responsible to monitor performance against budgets and make appropriate adjustments to achieve financial goals.

Assists the National Pharmacy Chief Operating Officer in the development and execution of a national strategy for the delivery of pharmaceutical care across the Program. Builds strong collaborative relationships with National Pharmacy Service Line Leaders and other Pharmacy Directors in all regions of the Program to ensure alignment of resources and efficiency of operations.

Collaborates with peers within the National Pharmacy Executive Team and H/HP and Medical Group Leadership to ensure optimal delivery of pharmaceutical care and implementation of best practices in operational service lines as well as centralized services, technology, quality processes, regulatory compliance and drug use management.

Provides executive leadership, direction and decision-making to ensure adherence to Medication Safety requirements in all practice settings. In conjunction with the National and Regional Pharmacy Compliance Officers, contributes to the development of an effective National Pharmacy Compliance program. Responsible to ensure compliance with legislative, regulatory and accreditation standards for all Pharmacy Operations and Services in Northern California.

Provides executive leadership, direction and decision-making to ensure service delivery that is customer-focused, data driven, outcome oriented and quality focused. Responsible to achieve all service and quality targets, goals and metrics in all practice settings in all Pharmacy Operations and Services.

Provides executive leadership to assure that directors and managers in Pharmacy Operations and Services actively support the organizations commitment to the Labor-Management Partnership. Responsible to ensure compliance with applicable collective bargaining agreements.

Provides executive leadership to assure the professional/management development at the individual level for direct reports to assure high performing Service Area teams and personnel necessary for the long term success of Pharmacy Services in Kaiser Permanente.

This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanentes Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanentes policies and procedures.
Essential Responsibilities:

Responsible for an operating budget for the Northern California region pharmacies and clinical pharmacy programs. Directly responsible for a team of pharmacy leaders; overall responsibility for, and executive oversight of, over 4000 employees.
Collaborates with National Service Line Leaders in Pharmacy as well as at the Regional H/HP level in the development and allocation of operating budgets to assure appropriate resource utilization, consistent operations, and scope of services provided, with monitoring of performance against operating plans, and adjustments implemented as necessary and appropriate.
Under the direction of the National Pharmacy Chief Operating Officer, provides executive leadership in the development of Pharmacy Operations vision and strategy for the region, including the establishment of organizationally aligned performance goals, timelines and outcome measures. Assures that the Regional Pharmacy strategy and vision is fully aligned with the National Pharmacy Program strategy and vision. Responsible for prioritizing and adjusting the strategic plan and initiatives in response to organizational, regulatory or market driven imperatives. Directly accountable as the Regional Senior Leader for Pharmacy Operations to execute the strategy consistently across the region in all practice settings.
Expected to lead, serve and participate on various committees at the Senior Leadership level.
Collaborates with the VP-CFO of Pharmacy and NCAL market leadership to develop operating plans and to ensure that the regional strategy, initiatives and monitoring systems and tools are aligned with the operating plan. Responsible for all financial targets and performance metrics in all Pharmacy Operations and Services in Northern California.
Collaborates with the VP of Outpatient Pharmacy Services in the development and execution of national strategies for the delivery of Outpatient Pharmacy operations and services across the Program. Responsible for all Outpatient Pharmacy targets, goals and performance metrics in Northern California.
Collaborates with the VP of Acute and Transitional Pharmacy Care Services and NCAL market leadership in the development and execution of national strategies for the delivery of Acute and Transitional Pharmacy operations and services across the Program. Responsible for all Acute and Transitional Care Pharmacy targets, goals and performance metrics in Northern California.
Collaborates with National and Regional Drug Use Management Leadership and Regional Medical Group Leadership to develop drug use initiatives and assure appropriate use of pharmaceuticals. Responsible for the execution and consistent implementation of drug use initiatives and care management initiatives.
Collaborates with Executive Director, Medication Quality & Patient Safety and Regional H/HP and Medical Group Leadership to develop quality initiatives, processes and tools. Responsible for the execution and consistent implementation of quality initiatives across all pharmacy practice settings. Responsible for ensuring enforcement of all applicable policies, standards and regulations related to Medication Safety, Medication Management and AR&L (Accreditation, Regulatory and Licensing).
Collaborates with the VP of Pharmacy Benefit Management and NCAL market leadership to ensure the consistent implementation of prescription drug benefits in all regional Pharmacy Operations and Services. Responsible to ensure that required benefits trainings are completed, that members and patients are serviced in accordance with benefits requirements and that benefits-related policies and procedures are followed.
Collaborates with the National Pharmacy Compliance Officer and Regional H/HP compliance leadership to ensure adherence with the Pharmacy Compliance Plan and to ensure Corrective Action Plans are developed and completed in response to Compliance issues. Responsible to provide executive leadership for compliance in all aspects of Pharmacy Operations and Services in the Northern California region.
Collaborates with Pharmacy Informatics Directors to ensure successful implementation and maintenance of technology systems and to contribute to the development of technology innovation. Responsible to ensure that required trainings are completed and that operational workflows align with policy, procedure and standards.
Provides executive leadership and sets expectations to ensure compliance with applicable Collective Bargaining Agreements. Works with Regional Labor Relations to ensure implementation of grievance and arbitration decisions, legal settlements, and other high-level personnel related decisions. Responsible to achieve identified workforce metrics, including LMP targets, in all Pharmacy Operations and Services.
Collaborates with designated Service Line Leaders to develop policies, procedures, systems, tools and communication strategies to ensure compliance with Pharmacy Laws and regulations in all regional Pharmacy Operations and Services.
Collaborates with the Pharmacy Materials Services Director to ensure operational compliance with policies, procedures, systems, tools and communication strategies applicable to supply chain requirements. Responsible for adherence with inventory management, drug procurement and drug distribution requirements, standards and regulations.
Provides executive leadership to seek out, promote and facilitate the rapid adoption and assimilation of best practices and innovations in service, work methods, technology, and operational systems which improve pharmacy service, quality and productivity in the region.
Provides executive leadership to assure Workforce Planning and Leadership/Management Development programs are in place and to ensure an effective team necessary for the long term success of Pharmacy Services in Kaiser Permanente.
Provides executive leadership and direction to assure compliance with Pharmacy law, regulations, pharmacy business practices, accreditation standards, SOX controls and other Kaiser Permanente policies.

Basic Qualifications: Experience

Minimum seven (7) years of leadership-level experience and documented record of success in management of multi-disciplinary and multi-site pharmacy operations and services, required.

Education