Retail Pharmacy Manager

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details The Pharmacy Manager manages the daily departmental operations and clinical services, interprets physicians' prescriptions and compounds and dispenses medications within regulatory guidelines. Consults with customers regarding the use of medications and potential drug interactions; counsels customers and handles complex problem resolution. This position is categorized as compliance critical and, as such, requires and is assigned specific responsibility for ensuring continual and proper compliance with all division, corporate and regulatory requirements. Location: Erie County Health Department- Cleveland, Ohio Hours: Monday to Friday 9am to 5pm Responsibilities: Responsible for managing day-to-day pharmacy operations. Oversees and assists in the procurement and dispensing of medications; verifies prescribed medications according to professional standards, facility procedures, and state and federal legal requirements. Responsible for achieving business goals and metrics for the Pharmacy. Responsible for the fiscal management of the Pharmacy to optimize profits and control expenses, under direct supervision of the Managing Consultant with additional support from Managing Director and Vice President of Managed Services. Assists with and actively participates in periodic business reviews and month-end financial processes. Maintains pharmacy systems with vendor support teams. Reviews adjudicated prescription claims and/or reports to ensure appropriateness of reimbursement, co-pay, and related financials and follows up on any claims deemed inappropriate. Maintains all Pharmacy Operational & Clinical Policies and Procedures. Ensures and behaves with a focus on excellent customer service and clinical care. Consults with patients regarding medications or supplies prescribed, including dosage, frequency, specialized requirements, and possible drug interactions. Works closely with patients in order to answer all questions and/or concerns regarding their medication therapy. Manages all associate relations functions for the pharmacy staff such as hiring, scheduling, conflict resolution, training, terminations, and performance management. Monitors the overall performance of staff members to ensure compliance with regulatory and organizational policies, practices, and approved pharmaceutical dispensing processes. Maintains and executes all established procedures concerning quality improvement, security of controlled substances, and record keeping. Makes recommendations as appropriate to the Managing Director and Vice President of Managed Services regarding any changes to operating procedures to facilitate smooth customer service operations. Responds to customer inquiries, requests, and issues when situations get escalated to a higher level of authority other than the Staff Pharmacist on duty. Provides consultation on pharmacy and therapeutic matters to various levels of organizational personnel. Reviews daily reporting and scheduling of hours worked for the pharmacy staff to include sick time, vacation time, personal and holiday time and adjusts scheduling as appropriate to assure optimal patient care is maintained. Manages processes relative to patient profiles and contacts, ensuring that they are updated as needed for insurance verification and regulatory compliance. Serves as designated Responsible Person to the Ohio Board of Pharmacy. Performs related duties as assigned. Education: Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program or equivalent combination of experience and education. Normally requires at least two (2) years directly related and progressively responsible experience, including at least one (1) year in a supervisory/management role; a Degree in Pharmacy from an accredited College of Pharmacy/RPh License required. Advanced degree, Master's or Pharm.D., is strongly preferred. Skills: Ability to communicate effectively both orally and in writing Ability to work quickly and accurately under time and volume constraints Strong decision making skills Strong leadership skills Strong interpersonal skills Strong analytical skills Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction Familiarity with pharmaceutical products, services and drug interactions Strong organizational skills; attention to detail Must have knowledge of pharmacy computer systems Must have a general knowledge of business and finance processes including the ability to read and interpret a profit and loss statement Knowledge of Microsoft Word, Excel, PowerPoint and Outlook What Cencora offers We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit Full time Equal Employment Opportunity Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call ... or email .... We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned Affiliated Companies Affiliated Companies: Value Apothecaries Inc Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We're a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health. Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines. 1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy. 2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers 3.) Guard Your Personal Information: Only share sensitive information after vetting the employer's credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application. 4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process. 5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes. If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: ...