Pharmacy Technician - Care Management Coordinator

The Pharmacy Technician - Care Management Coordinator plays a vital role in supporting a pharmacist-led chronic disease and medication therapy management (MTM) program. This dual-function position merges pharmacy technician duties with care management responsibilities to identify and engage eligible patients, facilitate medication access, and support whole-person, team-based care. The role includes population health outreach, registry management, EHR documentation, and coordination across internal and external stakeholders.

About Us: Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education and more.

Compensation : $23.16 - $28.60 per hour, depending on experience.

TVHC offers compensation ranges that are determined by a thorough market-based analysis and are fully disclosed in accordance with California law. The pay for a selected candidate is determined by a variety of factors to ensure fair and equitable compensation. We are committed to providing a competitive compensation package that extends beyond base salary, designed to support the health, wealth, and career development of our employees.

Responsibilities:

Clinical and Pharmacy Support

• Support Clinical Pharmacist in patient care, including medication reconciliation, chart preparation, and refill coordination.
• Assist in rooming patients and providing basic point-of-care testing, as trained.
• Assist with documentation of medication therapy management interventions in the EHR.
• Coordinate prescription access issues including prior authorizations, 340B, copay assistance, and specialty pharmacy communication.
• Provide non-clinical education on medication access and use, under pharmacist direction.

Care Management and Registry Monitoring

• Generate and manage chronic disease trigger lists using EHR registries and quality data as indicated.
• Identify and outreach eligible patients based on program guidelines (e.g., A1C > 9%, BP > 140/90, medication nonadherence).
• Enroll patients into the pharmacist-led chronic disease management program and track progress.
• Coordinate care and follow-up services as needed, verifying that care plans are implemented.

Patient and Team Coordination

• Schedule pharmacist and care team visits and coordinate appointment logistics.
• Serve as a liaison to patients, providers, external pharmacies, and community partners.
• Participate in daily huddles, quality meetings, and other meetings as indicated.
• Act as a consistent point of contact for patients enrolled in the chronic disease management program.
• Provide a warm and friendly, patient-centered approach to care.

Administrative and Programmatic Support

• Contribute to meeting program-specific goals and quality improvement initiatives.
• Monitor completion of labs, appointments, and other plan-of-care activities.
• Document outreach, outcomes, and care coordination efforts thoroughly in the EHR.
• Perform other duties as assigned by supervisor.

• High School Diploma or GED required.
• Pharmacy Technician Certification (CPhT) required.
• Minimum two (2) years of experience in pharmacy, care management, or clinical setting preferred.
• Bilingual English/Spanish required.

Qualifications:

• Working knowledge of chronic conditions such as diabetes, hypertension, asthma, and heart failure.
• Ability to travel to designated locations as required by supervisor.
• Familiarity with healthcare delivery systems, preferably FQHC or managed care settings.
• Proficiency with EHR (Epic OCHIN preferred) and Microsoft Office.
• Excellent verbal and written communication and interpersonal skills.
• Strong organizational skills with the ability to prioritize multiple demands.
• Ability to work independently and as part of an interdisciplinary team.
• Ability to work collaboratively with a person-centered approach.
• Embraces a learn-it-all approach to care with team.
• Understanding of HIPAA guidelines and PHI privacy requirements.
• Knowledge of community-based resources and patient support services.